IHG's Clean Commitment to you

The Queensland Life

As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our resort guests – by redefining cleanliness and supporting your wellbeing throughout your stay. As part of IHG, the team at InterContinental Sanctuary Cove Resort have expanded their commitment to cleanliness by:

  • Using new science-led protocols and service measures by enhancing the IHG Way of Clean
  • Partnering with industry leading experts Cleveland ClinicEcolab and Diversey
  • Launching a global IHG Clean Promise

These strengthened procedures are designed to give you greater confidence and resort teams the protection needed.

IHG Way of Clean

Since the start of the crisis, the resort’s leadership team have remained committed to implementing additional health and safety measures in line with local jurisdiction, including but not limited to, increased frequency of deep cleaning public areas and accommodation rooms and adjusting food and beverage operations to ensure the highest level of hygiene and precautionary action.

IHG have a long-standing commitment to rigorous cleaning procedures and launched IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of regional and global health authorities, including the World Health Organization, Centers for Disease Control & Prevention, European Centre for Disease Prevention and Control, and local public health authorities in markets around the world.

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the resort, which you can read in full here.

These rigorous, new efforts are being led by IHG’s recently established Global Cleanliness Board. This group of IHG operations, health and safety, and guest experience colleagues are working with external specialists to understand best practices, define solutions and implement processes that address short term needs and are sustainable over the long-term.

Furthermore, with updated measures in place, InterContinental Sanctuary Cove Resort has adopted IHG Clean Promise. Guests can be reassured that:

Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.

Global Cleanliness Board & Clean Champions

Leading this work is our Global Cleanliness Board – a group of IHG experts in operations, health, safety and guest experience colleagues working with external specialists to define solutions, best practice and implement processes including James Merlino, Chief Clinical Transformation Officer, and a team from the Cleveland Clinic, who will provide expert counsel on translating clinical concepts, infectious disease management and overall health optimization.

InterContinental Sanctuary Cove Resort has appointed Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards. 

As our guests, your safety and wellbeing remain our priority and we look forward to creating memorable stays with you always.

 

 

August 24, 2020